System/Platform Liaison - FACTS
Core
Bridge between program operations and technical teams to translate business needs into scalable system solutions.
Role type
Systems/Platform Liaison (Business Analyst/Technical Coordinator)
Builds
Scalable system solutions for education and faith-based organizations
Domain
Education technology / Payment technology
Required skills
System configuration, access provisioning, technical documentation, UAT coordination, requirement translation, stakeholder management, project coordination, CRM platforms, enterprise business systems
Preferred skills
None stated
Technologies
Microsoft Office Suite, CRM platforms, project management tools, enterprise business systems
Responsibilities
Translate business and client needs into technical requirements and user stories; Manage system configuration and access provisioning for new clients; Monitor platform performance and escalate issues; Maintain technical documentation including system maps and integration specs; Coordinate testing and UAT for new features or integrations
Seniority
Mid-level, hands-on IC