IT Support Specialist
Core
Provide onsite Level 2 technical support for end-user devices, infrastructure hardware, and conference room technology to ensure operational continuity for business offices.
Role type
Senior IC IT Support Specialist (Level 2)
Builds
End-user workstations, network infrastructure, and meeting room systems
Domain
Corporate IT / Electrical Solutions Industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11 support, Microsoft 365 administration, Microsoft Teams troubleshooting, Active Directory/Entra ID management, networking fundamentals, mobile device support, printer/peripheral repair, hardware diagnostics, asset management, incident management
Preferred skills
Experience with 100+ employee offices, vulnerability remediation, root cause analysis
Technologies
Windows 11, Microsoft 365, Microsoft Teams, Entra ID, Active Directory, Cisco/Network switches, Routers, Firewalls, Wireless Access Points, Printers, Scanners, Video Conferencing Systems
Responsibilities
Diagnose and resolve hardware, software, and OS incidents; configure and deploy laptops, desktops, and mobile devices; perform rack-and-stack and physical cabling; support conference room and Teams Rooms technology; manage device lifecycle and asset inventory; respond to major incidents and outages; enforce security compliance on endpoints
Seniority
Junior to Mid-level, hands-on IC
