Ingeniero Soporte en Sitio Centro Polanco CDMX
Core
On-site IT support engineer responsible for diagnosing and resolving hardware/software incidents, maintaining equipment, and managing assets within client facilities.
Role type
Senior IC on-site IT support engineer
Builds
Operational stability of client IT infrastructure and hardware fleets
Domain
IT Operations / Hardware Support
Deliverable
physical/clinical work
Required skills
Windows 10/11, Microsoft 365, Active Directory, Entra ID, Teams, OneDrive, remote support, hardware troubleshooting (Dell/HP/Lenovo), printer/peripheral support, videoconference room support, ITSM ticket management, OS imaging
Preferred skills
ServiceNow, Ivanti, IT asset management, Dell certification, ITIL fundamentals
Responsibilities
Handle escalated incidents and requests from the service desk, diagnose hardware and software issues, manage asset lifecycle (onboarding/offboarding/inventory), process warranty claims and coordinate repairs, perform preventive maintenance and tech renewals at branches, support VIP users
Seniority
Mid-level, hands-on IC