Ingeniero Soporte en Sitio Monterrey
Core
On-site IT support engineer responsible for diagnosing and resolving hardware/software incidents, managing assets, and providing field services to restore service levels.
Role type
On-site IT Support Engineer
Builds
IT support services for corporate and branch locations
Domain
IT Infrastructure & Hardware Support
Required skills
Windows 10/11, Microsoft 365, Active Directory, Entra ID, Teams, OneDrive, Remote Support, Hardware troubleshooting (Dell/HP/Lenovo), Printer support, Peripheral management, OS imaging, ITSM ticket management
Preferred skills
ServiceNow, Ivanti, IT Asset Management, Dell Certification, ITIL Fundamentals
Responsibilities
Handle escalated incidents and requests from the Service Desk, Diagnose and repair hardware and software issues, Manage IT asset lifecycle (onboarding, offboarding, inventory), Perform preventive maintenance and technology renewals at client sites, Support videoconferencing and collaboration rooms
Seniority
Mid-level, hands-on IC