Ingeniero Soporte en Sitio Yucatán
Core
On-site IT support engineer responsible for diagnosing and resolving hardware/software incidents, maintaining equipment, and managing assets for client facilities.
Role type
Senior IC IT Support Engineer (On-site)
Builds
Operational stability for client IT infrastructure
Domain
IT Infrastructure / Hardware Support
Required skills
Hardware diagnostics, Windows 10/11, Microsoft 365, Active Directory, Entra ID, Teams, OneDrive, Remote support, Printer/Peripheral management, Videoconference room support, ITSM ticket management
Preferred skills
ServiceNow, Ivanti, IT Asset Management, Dell Certification, ITIL Fundamentals
Responsibilities
Handle escalated incidents and requests from the Service Desk, Perform hardware and software diagnostics, Manage IT assets (onboarding, offboarding, inventory updates), Execute preventive maintenance and technology renewations at client sites, Support VIP users when required
Seniority
Mid-level, hands-on IC