Collections Support 2 (Recovery Agent)
Core
Negotiate with customers to obtain immediate payment and resolve delinquent account balances using industry knowledge and the Fair Debt Collection Practices Act.
Role type
Senior IC collections agent (recovery)
Builds
Cash recovery for delinquent accounts
Domain
Transportation industry + debt collection
Deliverable
client delivery
Required skills
Skip tracing, basic accounting, conflict de-escalation, judgment in risk balancing, proficiency in multiple collection systems
Preferred skills
Knowledge of FDCPA and applicable federal laws, familiarity with AI tools
Technologies
Google Sheets, Office suite, multiple collections systems
Responsibilities
Inbound/outbound collection calls, skip tracing on required accounts, manage multiple portfolios and risk levels, document accounts and follow-up, negotiate payment terms and alternative payment methods
Seniority
Entry-level to Mid-level, self-managed IC
