Collections Specialist
Core
Facilitate collection of delinquent accounts through calls and correspondence in a fast-paced, metrics-driven environment.
Role type
Collections Specialist
Builds
Recovered payments for EquipmentShare's portfolio
Domain
Financial services / Accounts Receivable
Deliverable
client delivery
Required skills
Negotiation, decision making, critical thinking, independent judgement, spreadsheet proficiency (Excel/Google Sheets), verbal and written communication
Preferred skills
Team collaboration, customer focus, sensitivity in difficult situations
Responsibilities
Handle high volume of outgoing calls to assigned delinquent customers; Handle incoming phone calls and resolve customer/branch questions; Reconcile customer disputes regarding outstanding balances; Meet portfolio, departmental, and company goals
Seniority
Individual Contributor
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