Client Service Associate
Core
Oversee client accounts from implementation to ongoing administration, acting as a liaison between internal teams and clients while supporting project management processes.
Role type
Client Service Associate
Builds
Client service delivery and account administration
Domain
Healthcare industry
Deliverable
client delivery
Required skills
client relationship management, project coordination, problem-solving, process improvement, cross-functional team coordination, deadline management, documentation, communication
Preferred skills
understanding client business needs, strategic service planning, root cause analysis
Technologies
internal system tracking tools
Responsibilities
Assist Sr./Strategic/Principal Client Service Manager in implementation, transition, and ongoing services; analyze situations to identify solutions; communicate status and progress to stakeholders; document tasks and update tracking tools; review client materials for annual enrollment and administration; interface with clients via email, virtual meetings, and phone; manage client email distribution inboxes; identify training issues and suggest process improvements.
Seniority
Junior to Mid-level, hands-on IC
