Supervisor Patient Access
Core
Oversees daily operations of the Patient Access/Service department in an Emergency Room environment, managing staff, billing accuracy, and patient/physician satisfaction.
Role type
Supervisor, Patient Access Services (ER)
Builds
Patient registration workflows, billing processes, and staff training programs
Domain
Healthcare / Emergency Medicine / Revenue Cycle
Deliverable
client delivery
Required skills
Staff supervision and delegation, HIPAA compliance, billing and revenue cycle management, process improvement, conflict resolution, performance management, budget monitoring, software training coordination
Preferred skills
Multi-department supervision, Joint Commission standards knowledge, call center experience
Technologies
Patient Admitting Software (PAS), Windows applications
Responsibilities
Manage daily operations and staffing levels; resolve billing inaccuracies; coordinate staff training; monitor cost performance and productivity; conduct performance reviews and hiring decisions; survey and address patient/physician satisfaction issues
Seniority
Mid-level Supervisor, hands-on management