Customer Service Specialist
Core
Provides end-to-end customer support via ticket systems, live chat, email, and phone for Goodwill's e-commerce and retail operations, handling returns, refunds, and pick-up logistics.
Role type
Customer Service Specialist
Builds
Customer satisfaction and operational efficiency for Goodwill San Francisco Bay's online and in-person services
Domain
Non-profit retail / E-commerce
Deliverable
dashboards & analysis
Required skills
Customer service, written and verbal communication, English proficiency, Microsoft Office (Word, Excel, Outlook), internet navigation, issue troubleshooting, report accuracy
Preferred skills
None stated
Technologies
Ticket systems, live chat, email, phone, Microsoft Office, shopgoodwill.com
Responsibilities
Process customer tickets, returns, and refunds; coordinate customer pick-ups; audit complaints and report trends; maintain customer service site ratings; ensure site cleanliness and organization.
Seniority
Entry-level