Senior Customer Service representative
Core
Managing end-to-end customer service processes including order management, quotations, invoicing, returns, and complaint resolution for assigned customers and regions.
Role type
Senior Customer Service Representative
Builds
Sales orders, RMA's, quotes, shipments, and invoices within SAP ERP
Domain
Industrial equipment / Manufacturing
Deliverable
client delivery
Required skills
End-to-end process management, ERP/MRP systems (SAP), Microsoft Office, cross-functional coordination, data accuracy
Preferred skills
German or French language skills
Responsibilities
Process sales and service requests from initial contact to completion, create sales orders and invoices in SAP, monitor open sales orders and RMAs, maintain supplier portals, respond to customer and internal inquiries
Seniority
Senior, hands-on IC
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