Customer Service Admin
Core
Manage end-to-end customer experience from order to delivery, including sales quotes, trade order booking, and order status management.
Role type
Customer Service Admin (Order Management)
Builds
Sales quotes, trade orders, and order fulfillment processes
Domain
B2B Sales & Order Management
Deliverable
product features
Required skills
SAP ECC, Order Management, Quote to Cash cycle, multi-regional account management, internal liaison coordination
Preferred skills
Post-graduate certification, license
Technologies
SAP ECC
Responsibilities
Create sales quotes and book trade orders in SAP ECC, respond to product/service order fulfillment processes, manage end-to-end order status, resolve complex customer service issues for multi-country accounts, act as liaison between customers and internal teams (Sales, Manufacturing, Logistics, Service Delivery).
