System Reliability & Support Specialist Sr. - Production Support
Core
Manage production health of specific applications and provide overall support within the Consumer Operations technical team.
Role type
Senior System Reliability & Support Specialist (Production Support)
Builds
Maintains stability and compliance of assigned applications and systems
Domain
Banking / Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Application maintenance, Incident detection and resolution, Root cause analysis, Patch and upgrade management, Business continuity execution, Application governance, Data security record maintenance, Change event validation, System monitoring and capacity reporting
Preferred skills
Application Development, Architectural Design, Release Management, Software Reliability Management, IT Service Management (ITSM), System Development Life Cycle, Technical Troubleshooting
Technologies
None explicitly listed
Responsibilities
Schedule standardized maintenance, generate consistency reports, update certificates, validate application health during change events, execute business continuity activities, conduct root cause analysis, lead application governance and audit compliance, transfer knowledge to junior staff
Seniority
Senior, hands-on IC