Senior Analyst I - ServiceNow Administrator
Core
Design, build, and enhance ServiceNow platform solutions across ITSM, ITOM, SPM, HAM, SAM, and Employee Center to automate operations and improve user experience.
Role type
Senior ServiceNow Engineer (hands-on IC)
Builds
Scalable ServiceNow solutions, integrations, and custom scoped applications for enterprise IT operations
Domain
IT Service Management / IT Operations Management / Enterprise Software
Deliverable
production ML models | product features
Required skills
ServiceNow development, JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, Flow designer, ITSM, ITOM, SPM, CMDB, REST, SOAP, IntegrationHub, MID Server, Service Portal, UI Builder, platform upgrades, performance tuning
Preferred skills
ITOM Discovery, Service Mapping, SPM, Agile/Scrum, ServiceNow certifications (CSA, CAD, CIS)
Technologies
ServiceNow, JavaScript, REST, SOAP, IntegrationHub, MID Server, Service Portal, UI Builder
Responsibilities
Design and develop complex ServiceNow solutions, lead technical design sessions, establish coding standards and governance, build and maintain integrations, lead platform upgrades and patching, mentor developers, perform platform optimization and technical debt reduction
Seniority
Senior, hands-on IC
