ServiceNow Architect
Core
Define and govern the enterprise ServiceNow platform strategy, architecture, and technical roadmap while serving as the technical authority for solution delivery.
Role type
Senior ServiceNow Architect
Builds
Enterprise ServiceNow solutions, integrations, and platform modernization initiatives
Domain
IT Service Management (ITSM) and Enterprise Architecture
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform architecture, enterprise solution design, CMDB/CSDM standards, API integration, security governance, Agile/DevOps, platform governance, workflow automation, data modeling
Preferred skills
ServiceNow CTA/CMA certification, ITIL v4, AIOps/Now Assist, cloud platforms (AWS/Azure/GCP), Technical Design Authority leadership
Technologies
ServiceNow, Flow Designer, Integration Hub, Performance Analytics, ATF, AWS, Azure, GCP
Responsibilities
Define enterprise ServiceNow architecture roadmap and governance standards; Lead solution design sessions translating business requirements into scalable solutions; Oversee platform performance, upgrades, and lifecycle management; Provide technical leadership and mentorship to development teams; Conduct architecture reviews and code quality assessments; Drive adoption of emerging capabilities like AI and automation.
Seniority
Senior, hands-on IC with strategic oversight