PN 12563 - 311 Customer Service Representative (Part-Time, OPS/Temporary)
Core
Part-time Customer Service Representative supporting residents by answering questions and connecting them with services across 17 Sarasota County departments.
Role type
Part-time Customer Service Representative (Call Center)
Builds
Service request tracking numbers and work orders for follow-up inquiries
Domain
Local Government / Public Administration
Deliverable
client delivery
Required skills
Customer service, telephone communication, work order management, data entry, public response software
Preferred skills
Bilingual Spanish, knowledge of Sarasota County communities (Sarasota, Venice, Englewood, Nokomis, Osprey, North Port), clerical experience
Responsibilities
Receive telephone calls from the general public and county employees, determine service requests, furnish callers with tracking numbers and work orders, advise on projected service completion time and status, document caller information and enter it into a work/asset management system
Seniority
Entry-level / Part-time