Customer Manager
Core
Manage and grow a portfolio of existing customers while developing new accounts and business opportunities across Germany, Austria, and Switzerland in the chemical industry.
Role type
Senior B2B account manager (packaging & specialty plastics)
Builds
Commercial solutions for customers in the packaging and specialty plastics sector
Domain
Chemical industry, packaging, specialty plastics
Deliverable
client delivery
Required skills
B2B sales, account management, commercial negotiations, territory planning, stakeholder collaboration, German business culture navigation
Preferred skills
Solution-oriented approach, adaptability, relationship building, proactive ownership
Technologies
None stated
Responsibilities
Manage and grow a portfolio of existing customers while developing new accounts and business opportunities across Germany, Austria, and Switzerland; Build trusted, long-term customer relationships through regular face-to-face visits, proactive communication, and a strong understanding of the German business environment and customer culture; Identify customer challenges, priorities, market developments, competitive activity, and growth opportunities, translating these insights into commercial actions and solutions; Develop and execute territory and account plans aligned with business objectives, managing a strong sales pipeline and taking ownership of opportunities through commercial closure; Lead and support commercial negotiations, pricing discussions, and contract conversations, balancing customer requirements with Dow's commercial objectives; Collaborate with Technical Service & Development, Marketing, Product Management, Supply Chain, and other internal stakeholders to develop solutions for customers.