Senior Customer Service specialist
Core
Interface between customers and business value chain partners, managing order entry, fulfillment, and operational needs for key/high-value customers.
Role type
Senior Customer Service Specialist (Order to Cash)
Builds
Order fulfillment processes and customer service solutions
Domain
Chemicals / Materials Science / Manufacturing
Required skills
Order to Cash, SAP MM/SD, Export and Incoterms, Customer Service, Business process acumen, Problem solving
Preferred skills
Letter of Credit knowledge, Project management
Responsibilities
Execute order entry and manage fulfillment for key/high-value customers; Review, validate, and process order requests; Maintain thorough knowledge of products, applications, and service offerings; Coordinate activities at assigned customer accounts; Differentiate customer requirements from company capabilities to choose cost-effective solutions; Support commercial strategies; Provide support to less experienced specialists; Act as focal point for key systems and processes; Manage medium complexity projects.
Seniority
Senior, hands-on IC
