Customer Service Team Leader
Core
Leads a team of customer service order management and business quality professionals, managing day-to-day operations, talent selection, performance, and interfacing with the business on order fulfillment.
Role type
Senior Customer Service Team Leader (Order Management)
Builds
Customer service operations and order fulfillment processes
Domain
Supply chain / Materials Science / Industrial Intermediates
Deliverable
client delivery
Required skills
People leadership, hiring decisions, business strategy alignment, process execution, data analysis, continuous improvement methodologies
Preferred skills
Master's degree, Supply chain experience, business and financial acumen, team building, coaching, mentoring, storytelling
Technologies
None stated
Responsibilities
Provides direct leadership to order management team, coaches on Customer Service operations, manages employee performance and escalations, ensures work process execution, collaborates on business strategy, makes hiring decisions
Seniority
Senior, hands-on IC with team leadership