Customer Success Specialist - OTC
Core
Managing inbound customer communications (calls, emails, chat) and resolving operational issues for fuels, lubricants, and retail sectors.
Role type
Customer Success Specialist (OTC)
Builds
Order fulfillment, credit management, and dispute resolution processes for Key Accounts and Platinum Customers.
Domain
Energy (Downstream, Renewables, Retail)
Deliverable
client delivery
Required skills
Order management, credit management, dispute resolution, customer complaint handling, online services support, root cause analysis
Preferred skills
Continuous improvement initiatives, stakeholder relationship building
Technologies
Online services platforms, system interfaces
Responsibilities
Place and amend orders; manage delivery status enquiries; handle customer credit enquiries and debt collection; own end-to-end dispute processes; manage customer complaints and feedback; support online services setup and troubleshoot system errors.
Seniority
Early Careers
