Customer Success Operations Manager
Core
Leading day-to-day operational execution, people performance, and service delivery for Customer Success-supported programs including IDTF, PCP, and Employee Benefits.
Role type
Senior IC Customer Success Operations Manager
Builds
Scalable customer and patient experience workflows for home sleep apnea testing and related diagnostic services
Domain
Healthcare / Medical Devices / Diagnostic Services
Required skills
People leadership, operational workflow management, performance data analysis, process improvement, cross-functional coordination, team coaching
Preferred skills
Healthcare or medical device industry experience, prior people-management experience, experience in high-volume environments
Technologies
None explicitly stated
Responsibilities
Manage and develop direct reports, establish operational performance metrics and reporting, identify capacity needs and recommend staffing improvements, oversee workflow execution and escalation triage, lead process improvement initiatives, partner with Digital and Sales teams to remove operational barriers
Seniority
Senior, hands-on IC with direct reports
