SM - Finance Platforms Application Support SME
Core
Provide expert technical support for finance applications, ensuring incidents and service requests are triaged, prioritised and progressed in line with agreed service levels.
Role type
Application Support SME (Finance Platforms)
Builds
Finance applications and their integrations with upstream and downstream platforms
Domain
Finance / Insurance / Asset Management
Deliverable
client delivery
Required skills
incident triage, initial diagnosis, root-cause analysis, system integration support, interface monitoring, vendor coordination, patch management, stakeholder communication
Preferred skills
knowledge of finance application lifecycles, data-flow failure resolution
Technologies
finance applications, integration interfaces, scheduled feeds, jobs
Responsibilities
Investigate application and integration issues, perform initial diagnosis, gather technical evidence and coordinate resolution with software vendors, infrastructure teams and business stakeholders. Maintain clear ownership of issues through to closure, including timely stakeholder updates, root-cause follow-up and verification that service has been restored. Actively support system integrations and interfaces connecting finance applications with upstream and downstream platforms. Monitor scheduled feeds, jobs and interfaces; identify failures, data exceptions or processing delays and coordinate recovery with relevant application teams. Support application version upgrades, patches and technical lifecycle activities by coordinating impact assessment, readiness checks, implementation support and post-release validation.
Seniority
Individual Contributor, SME level
