Customer Success Partner
Core
Drive customer value, deliver exceptional support, and build strong relationships to enable long-term growth and success for logistics clients.
Role type
Customer Success Partner (Logistics & Services)
Builds
End-to-end logistics solutions and integrated trade services
Domain
Global Logistics & Supply Chain
Deliverable
client delivery
Required skills
Strategic account management, cross-functional partnership, commercial negotiation, contract management, data analysis, relationship building, industry expertise
Preferred skills
Experience in logistics, transport, or supply chain management, fluency in English and local language
Technologies
Maersk commercial processes and systems
Responsibilities
Ensure internal alignment on customer goals and shared strategies; Partner cross-functionally to execute customer-centric initiatives; Continually assess customer progress toward adoption, usage, value creation, and overall relationship health; Actively contribute to account development plans and drive execution of agreed objectives; Build and sustain deep, trust-based partnerships across all levels of the customer's organization; Become an expert in customers' business models, strategic drivers, and industry headwinds; Translate complex customer data into actionable opportunities for improvement and business growth; Master Maersk's commercial processes and systems to ensure a seamless, compliant customer experience; Lead pricing decisions, contracting, and adherence to authority guidelines; Demonstrate a comprehensive understanding of Ocean and Logistics & Services products; Manage tender process in tight coordination with TCM and key internal stakeholders; Prepare, organize and lead customer meetings (QBRs, workshops, reviews) with strong structure and insight; Monitor allocations and hold customers accountable to their volume and service commitments.
Seniority
Mid-level, hands-on IC