Lead Strategic Customer Success Partner
Core
Senior client-facing role driving performance, retention, and growth for large enterprise accounts in Uber Freight's Transportation Management business by acting as a strategic advisor to optimize supply chain performance and operational efficiency.
Role type
Senior IC strategic customer success partner
Builds
Strategic account plans, QBRs/MBRs, and measurable business outcomes for enterprise transportation customers
Domain
Transportation logistics and supply chain management
Required skills
Enterprise account management, strategic advisory, QBR/MBR leadership, data analysis, cross-functional partnership, escalation management, contract negotiation, stakeholder influence
Preferred skills
Transportation/Logistics/3PL domain expertise, executive presentation skills, Tableau/Power BI proficiency, contract renewal experience
Responsibilities
Own and manage relationships with enterprise customers; Develop and execute account strategies to drive retention and growth; Lead customer business reviews (QBRs/MBRs) and executive presentations; Identify opportunities for cost savings, efficiency improvements, and account expansion; Analyze performance data and translate insights into actionable recommendations; Partner with Operations, Analytics, and Commercial teams to deliver customer outcomes; Manage escalations and resolve complex customer issues; Support contract renewals and commercial discussions as needed; Build strong relationships with customer stakeholders at multiple levels; Ensure alignment between customer goals and Uber Freight capabilities
Seniority
Senior, hands-on IC