Supervisor, Dealer Services - Manheim Louisville
Core
Leads the Dealer Services team to ensure smooth operational and administrative sales runs, working closely with dealers and operational partners to promote Manheim products and services.
Role type
Supervisor, Dealer Services
Builds
Auction operations and customer service experiences for dealers
Domain
Automotive auction services
Deliverable
product features
Required skills
team leadership, customer relationship management, sales operations, conflict resolution, staff training, policy enforcement, data entry, Microsoft Office proficiency
Preferred skills
Bachelor's degree in Business Administration, dealer or commercial services experience, coaching experience
Technologies
Manheim Certified, OVE, Simulcast, Manheim.com, Microsoft Excel, Word, Outlook
Responsibilities
Assign daily inside and outside support responsibilities to the Dealer Services team; ensure team represents the Dealer Sales Lane on sale days; partner with department managers to ensure vehicles cross the auction block or are posted on OVE; resolve customer issues onsite and via communication channels; assist in addressing unethical behavior and policy violations; lead staff development including recruiting, training, and performance appraisals; enforce company policies regarding employee and customer conduct; partner with market-level support teams to align operational processes with company objectives.
Seniority
Supervisor, hands-on management
