Supervisor, Dispatch Contact Center (Cox Fleet)
HybridNo visa sponsorship
Core
Lead a team of roadside dispatch specialists to ensure operational performance, support employee development, and maintain high service standards across the call center.
Role type
Supervisor, Transportation Breakdown (Market Place Operations)
Builds
Roadside assistance operations and customer event handling
Domain
Automotive / Transportation / Call Center
Required skills
Team coaching, operational efficiency management, policy compliance, scheduling, MS Office proficiency
Responsibilities
Coach team on dispatch timeliness and phone metrics, provide personalized development, ensure procedural compliance, handle escalated customer events, adjust schedules and priorities