Dealer Services Specialist II - Manheim Wilmington
Core
Dealer Services Specialist supporting dealers and commercial clients in the automotive auction space by resolving issues, coordinating vehicle sales processes, and providing consultative sales support.
Role type
Individual Contributor Dealer Services Specialist
Builds
Client relationships and successful vehicle transactions for dealers and commercial clients
Domain
Automotive / Auction Services
Deliverable
client delivery
Required skills
problem solving, de-escalation, organizational skills, consultative sales, vehicle valuation analysis, auction process knowledge
Preferred skills
Salesforce, AS400, Workbench, Excel, automotive service advisor experience
Responsibilities
Cultivate and nurture strong relationships with clients through proactive engagement; Partner with outside sales teams to ensure a unified approach; Act as a primary point of contact for resolving client issues; Coordinate sale vehicle run processes and monitor auctions; Examine vehicles to verify specifications and ensure preparation for sale; Educate clients on auction processes and upsell services; Coordinate redemptions, scheduling, and payments.
Seniority
Individual Contributor