Dealer Services Specialist II, Manheim Mississippi
Core
Primary point of contact for automotive dealers, providing customer service and support throughout the vehicle remarketing process.
Role type
Individual contributor dealer services specialist
Builds
Dealer relationships and seamless vehicle remarketing experiences
Domain
Automotive industry, vehicle remarketing, and auction operations
Deliverable
client delivery
Required skills
customer service, account management, sales support, conflict resolution, Microsoft Office proficiency, multi-priority management
Preferred skills
automotive industry experience, dealership experience, vehicle auction operations knowledge, CRM systems experience
Responsibilities
Develop and maintain strong relationships with assigned dealer accounts, serve as main contact for dealer inquiries regarding vehicle sales and account services, proactively contact dealers to increase participation and sales performance, provide support on auction platforms and online bidding tools, monitor dealer activity to identify revenue opportunities, assist dealers with registration and account maintenance, resolve customer issues promptly, collaborate with internal departments to support dealer needs, maintain accurate records of dealer interactions, meet customer service and sales goals, participate in dealer outreach initiatives and sales campaigns