New Call/Follow Up Specialist (Cox Fleet)
Core
Handle inbound and outbound calls to manage fleet vehicle maintenance logistics, gather customer requirements, and coordinate with service providers.
Role type
Entry-level fleet operations dispatcher
Builds
Fleet maintenance schedules and customer service updates
Domain
Automotive fleet operations
Deliverable
client delivery
Required skills
inbound call handling, outbound follow-up, data entry, customer requirements gathering, billing information communication, estimate processing, time prioritization
Preferred skills
degree in related discipline, industry experience
Technologies
none stated
Responsibilities
Handle all inbound calls in a timely manner, accurately gather and follow customer requirements during the initial call, obtain complete and accurate information while on the call, ensure accurate billing information is communicated to the service provider, handle estimates promptly and accurately, make outbound calls to obtain updates on open events, keep customers updated on the event status and follow their instructions, collaborate with the roadside dispatcher when problems arise, manage time effectively to prioritize and complete tasks within deadlines