Lead Fleet Client Services Specialist
Core
Lead a fleet maintenance operations team to manage the lifecycle of repair transactions, schedule technicians, and drive preventative maintenance for light, medium, and heavy-duty trucks.
Role type
Lead Fleet Client Services Specialist (Individual Contributor)
Builds
On-site mobile maintenance and repair services for commercial fleets
Domain
Automotive / Fleet Maintenance / Transportation
Deliverable
client delivery
Required skills
fleet maintenance operations, dispatching and service scheduling, customer relationship management, complex issue resolution, data entry, Excel proficiency, cross-functional collaboration
Preferred skills
trucking industry knowledge, experience with fleet maintenance or automotive repair
Responsibilities
Manage maintenance transaction lifecycle from origination to technician custody, oversee assigned projects, provide customer service for internal and external calls, obtain customer approval for repairs, schedule preventative maintenance, partner with Field Operations to assign technicians, improve dispatching and scheduling capabilities
Seniority
Senior, hands-on IC