Follow Up Specialist (Cox Fleet)
Core
Manage fleet vehicle logistics, maintenance scheduling, and customer communication to ensure prompt repairs and service updates.
Role type
Individual Contributor fleet operations dispatcher
Builds
Fleet maintenance schedules and customer service updates
Domain
Automotive fleet operations
Deliverable
client delivery
Required skills
inbound call handling, outbound follow-up calls, data entry, billing information management, estimate processing, time prioritization
Preferred skills
degree in related discipline, industry experience
Technologies
none stated
Responsibilities
Handle inbound calls to gather customer requirements and unit location data; Make outbound calls to obtain updates on open events; Ensure accurate billing information is communicated to service providers; Collaborate with roadside dispatchers when problems arise; Manage time effectively to prioritize tasks within deadlines