Technical Downtime Support
Core
Monitor technical downtime events for active vehicle fleets to minimize repair duration and ensure efficient after-sales service.
Role type
Technical Downtime Support Specialist
Builds
Operational efficiency in vehicle fleet maintenance and repair processes
Domain
Automotive fleet management and after-sales service
Deliverable
client delivery
Required skills
Data analysis, problem solving, stakeholder communication, process monitoring, risk identification, proactive reporting
Preferred skills
Automotive industry knowledge, stress management, team collaboration
Technologies
Microsoft Office (Excel, Word, Outlook)
Responsibilities
Analyze daily technical downtime events via system data and external contact; Resolve technical and service issues within company directives; Monitor suppliers (network, roadside assistance, OEM) to identify and resolve stalls; Update system information for internal stakeholders; Control case management times and solutions to improve efficiency; Participate in periodic reviews to adopt action plans for underperforming indicators; Proactively report risks and propose mitigation actions; Update clients on repair status and delays.
Seniority
Entry to Mid-level, hands-on operational support