Customer Care Specialist I (Manheim)
Core
Handle customer inquiries and resolve technical/account issues via phone, email, chat, and ticketing systems for automotive brands.
Role type
Entry-level customer care specialist
Builds
Customer support interactions for automotive consumer and dealer-facing brands
Domain
Automotive industry + customer service
Deliverable
client delivery
Required skills
Active listening, troubleshooting standard issues, documentation, multi-tasking, basic computer literacy, working under pressure, automotive industry experience
Preferred skills
Bilingual English-Spanish
Responsibilities
Receive and respond to customer requests through various channels, troubleshoot and resolve standard technical and account-related issues, escalate complex issues to appropriate internal teams, document customer interactions in company systems, maintain customer relationships through quality service delivery
Seniority
Entry-level, individual contributor
