Commercial Services Specialist II (Manheim)
Core
Key point of contact for resolving client issues and managing account relationships for vehicles in assigned markets, auctions, or digital platforms.
Role type
Commercial Services Specialist II
Builds
Vehicle sale processes, customer files, and operational reports for institutional clients.
Domain
Automotive sales and vehicle operations
Deliverable
product features
Required skills
Data entry, account relationship management, vehicle file maintenance, transportation coordination, billing reconciliation, report generation, Microsoft Excel proficiency, office equipment operation
Preferred skills
None stated
Responsibilities
Perform data entry of required information; Manage account relationships and ensure customer requirements are met; Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the system; Respond to customer inquiries relating to vehicles; Communicate with Transportation Team to arrange required transportation or obtain information including transportation condition reports, bills, etc.; Establish electronic customer vehicle files in the computer system; Seek floor price information from account representative and enter it into computer system; Prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.; Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle; Communicate with the accounting department to balance the sales and perform post-sale invoicing for accounts receivable as needed; Communicate with Vehicle Operations Team to prepare assigned vehicles for online programs; Prepare various reports, lists and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries, etc.
Seniority
Individual Contributor
