Sr Customer Care Specialist (Manheim)
Core
Senior Logistics Concierge supporting the Contact Center by handling escalations, training representatives, and managing complex customer/vendor issues for automotive remarketing.
Role type
Senior Individual Contributor Customer Care Specialist
Builds
Customer service solutions and operational efficiency for automotive dealers and consumers
Domain
Automotive remarketing and logistics
Deliverable
client delivery
Required skills
Escalation management, training delivery, process improvement, queue monitoring, conflict resolution, stakeholder liaison
Preferred skills
Automotive industry experience, logistics experience, bilingual communication
Technologies
Microsoft Office, Salesforce
Responsibilities
Serve as escalation point for complex customer requests, train Contact Center Representatives on products and procedures, monitor queues for trends and issues, consult with supervisors on problem resolutions, maintain relationships with dealers and carriers
Seniority
Senior, hands-on IC
