Director, Product Management - ServiceNow
Core
Own the end-to-end ServiceNow platform strategy, roadmap, and portfolio management to evolve ITSM into a comprehensive enterprise service management platform leveraging AI.
Role type
Director, Product Management (Enterprise Service Management)
Builds
Unified service experiences for IT, HR, Finance, and other business functions across a 32,000+ user enterprise.
Domain
Enterprise Service Management (ESM) / IT Service Management (ITSM) / SaaS Platform Strategy
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Platform strategy & vision, stakeholder ecosystem management, large-scale platform transformation leadership, service delivery frameworks (ITIL), business process automation, SaaS solution management, governance & compliance, workflow automation, low-code/no-code platforms, digital transformation, executive influence, ROI case building, change management, budget management
Preferred skills
ServiceNow platform strategy & ownership, ServiceNow modules expertise (ITSM, ITOM, HRSD, CSM), AI-powered service management, management consulting background, enterprise architecture experience
Technologies
ServiceNow, AI/automation tools, low-code/no-code platforms, APIs
Responsibilities
Define multi-year platform vision and roadmap, partner with enterprise architecture to align platform decisions, lead expansion into HR Service Delivery, drive continuous improvement of core ITSM capabilities, build and mentor a high-performing product team, oversee vendor relationships and contract negotiations
Seniority
Director, strategic leadership & team building
