School Certifying Official I
Core
Advises students on Veteran Education Benefits (VEB), certifies enrollment status to the Department of Veterans Affairs, and resolves student complaints regarding benefit processing.
Role type
School Certifying Official (SCO)
Builds
VA certification records and student benefit accounts
Domain
Higher Education / Veterans Affairs
Required skills
VA Once, Peoplesoft, Microsoft Office (Outlook, Excel, Word), regulatory compliance analysis, enrollment status certification, financial aid program knowledge, customer service, complaint resolution, data reconciliation
Preferred skills
Bachelor's degree, 2+ years SCO/VEB/financial aid experience, higher education experience, technology-driven enterprise experience
Technologies
Peoplesoft, Microsoft Office, VA Once
Responsibilities
Certify student enrollments for VA benefits, interview students and resolve benefit-related complaints, coordinate with University departments (Registrar, Financial Aid), process advance payment requests, reconcile VA certification records, update student accounts, disseminate regulatory updates to students
Seniority
Entry to Mid-level, individual contributor