Program Coordinator
Core
Primary learner-facing support role guiding prospective and enrolled learners from inquiry through registration, course access, completion, and certificate fulfillment for National University's Professional and Continuing Education (PACE) department.
Role type
Senior IC program coordinator (learner support & enrollment)
Builds
Seamless learner experience and operational workflows for PACE programs
Domain
Higher Education / Continuing Education
Deliverable
product features
Required skills
Learner support, enrollment conversion, registration assistance, LMS navigation, CRM usage, data documentation, event coordination, reporting, stakeholder communication
Preferred skills
Bilingual Spanish/English, adult learner support, workforce education experience, event management, automation tools proficiency
Technologies
Salesforce, Monday.com, Microsoft Office, LMS platforms, SIS, AI-enabled tools
Responsibilities
Serve as primary point of contact for learner inquiries via phone, email, and web; Conduct proactive outreach for enrollment conversion and persistence; Assist with registration, course access, and certificate fulfillment; Coordinate events and information sessions; Prepare reports and documentation for program operations; Escalate technical or operational issues to management.
Seniority
Mid-level, hands-on IC