IT Support Technician I
Core
Provide first-line technical support for faculty, staff, students, and departmental computing resources at a college, serving as the primary point of contact for IT incidents and service requests.
Role type
Tier 1 IT Support Technician
Builds
Desktop computers, classroom technology, software applications, printing/plotter systems, and loaner equipment
Domain
Higher Education / IT Infrastructure
Required skills
Windows and macOS troubleshooting, Microsoft 365 support, account management (MFA, password resets), hardware installation and configuration, ticketing system usage, technical documentation
Preferred skills
Active Directory, Microsoft Entra ID, endpoint management tools, Zoom, higher education environment experience
Technologies
Windows, macOS, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, OSTicket, Freshservice, Active Directory, Microsoft Entra ID, Zoom
Responsibilities
Troubleshoot and resolve Tier 1 hardware, software, peripheral, and connectivity issues; Install, configure, and maintain desktop/laptop computers and operating systems; Assist users with account-related services and access requests; Document incidents and resolutions in IT service management systems; Support computer deployment and onboarding initiatives; Maintain technology inventory records.
Seniority
Entry-level, hands-on IC
