Chargé(e) de Clientèle (F/H)
Core
Account manager responsible for end-to-end order management, logistics coordination, and client satisfaction for flooring solutions.
Role type
Account Manager (Supply Chain)
Builds
Flooring solutions for hospitals, schools, residential, hotels, offices, and sports facilities
Domain
Construction / Flooring / Supply Chain
Deliverable
client delivery
Required skills
Order management, logistics coordination, customer relationship management, conflict resolution, sales support, ERP proficiency, English (professional writing)
Preferred skills
SAP experience, industrial environment background, proactive problem solving
Responsibilities
Receive and process customer orders, track orders from entry to delivery, manage stock availability and propose substitutes, handle customer complaints and disputes, identify upselling opportunities, collaborate with commercial and logistics teams
Seniority
Mid-level, hands-on IC
