Customer Operations Coordinator
Core
Primary customer contact and field operations coordinator for sports surfacing installations, managing service visits, warranties, and vendor coordination.
Role type
Customer Operations Coordinator
Builds
Sports surfacing solutions for stadiums, collegiate programs, and community venues
Domain
Sports construction and artificial turf
Deliverable
client delivery
Required skills
Customer service, field operations coordination, Salesforce (CRM), Microsoft Office, ERP systems, vendor negotiation, invoicing support, project scheduling, warranty management
Preferred skills
Syspro experience, troubleshooting product knowledge
Responsibilities
Coordinate field operations and service visits, manage warranty and non-warranty requests, negotiate pricing with vendors, maintain CRM records and support invoicing, communicate with customers to ensure satisfaction, participate in weekly work-in-progress meetings
Seniority
Mid-level, hands-on IC
