Customer Solutions Engineer I
Core
Supports the design, scoping, estimation, and delivery readiness of Customer Solutions Engineering (CSE) service opportunities by collaborating with Sales, Delivery, and Product teams to develop service estimates, Statements of Work (SOWs), and solution documentation.
Role type
Junior IC Customer Solutions Engineer (Solutioning)
Builds
Service estimates, SOWs, service offerings, and delivery approaches for customer engagements
Domain
Professional Services / IT Consulting / Enterprise Software
Deliverable
product features
Required skills
Project management, service delivery, service operations, business analysis, technical account management, requirements gathering, risk identification, stakeholder management, Microsoft Office proficiency
Preferred skills
Software implementation, migration, upgrade, modernization, consulting engagements, project delivery methodologies, enterprise software environments, infrastructure, systems administration, security, database, monitoring, application technologies, mainframe operations (IBM Z, z/OS)
Technologies
Microsoft Office, IBM Z, z/OS
Responsibilities
Support development of service estimates, project assumptions, risks, dependencies, and pricing models; Assist in creation and review of SOWs, proposals, and service descriptions; Gather, analyze, and organize business, technical, and operational requirements from customers and internal stakeholders; Participate in customer discovery calls and requirements discussions; Ensure proposed services align with delivery capabilities and operational processes; Assist in development and maintenance of service catalogs and standard offerings.
Seniority
Junior, hands-on IC
