Enterprise Architect, Commercial IT/CRM
Core
Shape the future of Cengage's Salesforce-centered CRM ecosystem to support sales, service, marketing, and commercial operations.
Role type
Senior Enterprise Architect (Commercial IT/CRM)
Builds
Unified enterprise CRM capability and scalable commercial processes
Domain
Education technology / Salesforce ecosystem
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Enterprise architecture, Salesforce ecosystem mastery, commercial business processes, architecture mentorship, integration strategy, technical debt reduction, executive communication
Preferred skills
AI-enabled CRM use cases, predictive analytics, service automation
Technologies
Salesforce, ERP, commerce platforms, data platforms, marketing technology, identity, security
Responsibilities
Define and maintain target-state CRM architecture; translate business goals into scalable architecture patterns; provide architecture mentorship; partner with product owners and engineering leaders; manage integration points between Salesforce and adjacent domains; establish architecture principles and design patterns; reduce technical debt; communicate architecture options and tradeoffs to stakeholders
Seniority
Senior, hands-on IC with leadership responsibilities