Client Success Manager (Remote)
Core
Managing assigned accounts to drive renewals, incremental growth, and successful product integration for education technology clients.
Role type
Client Success Manager
Builds
Education technology products and services for higher education, workforce skills, and secondary education markets
Domain
Education Technology
Deliverable
client delivery
Required skills
account management, consultative strategy development, relationship building with executives, sales pipeline management, Salesforce.com proficiency, Gainsight usage, cross-selling and up-selling, customer health metrics monitoring, technical support coordination
Preferred skills
critical thinking, problem-solving, project prioritization, negotiation
Responsibilities
Handle assigned accounts to meet quota, build relationships with new customers and executives, develop strategies for customer objectives, coordinate with technical support, monitor customer usage and health metrics, collaborate on product integration, conduct business appraisals, manage renewals and growth goals, track sales activities in Salesforce.com and Gainsight
Seniority
Individual Contributor, mid-level
