Customer Quality Engineer (Industrial Solutions)
Core
Primary point of contact for customer quality concerns, complaints, and requests at a manufacturing facility, ensuring timely resolution through structured problem-solving and data analysis.
Role type
Customer Quality Engineer
Builds
Power generation systems for data centers and microgrid applications
Domain
Manufacturing / Industrial Solutions / Power Electronics
Deliverable
client delivery
Required skills
8D problem-solving, Root Cause Analysis, statistical analysis, corrective action implementation, cross-functional team leadership, audit management, quality metrics monitoring
Preferred skills
ISO 9001, IATF 16949, continuous improvement methodologies
Technologies
Microsoft Office (Excel, Word, PowerPoint, Outlook)
Responsibilities
Manage customer complaint investigations from receipt to closure, lead 8D responses and corrective actions, monitor quality performance metrics and trends, partner with Engineering and Manufacturing to eliminate defects, support containment activities and disposition decisions, participate in customer audits and reviews.
Seniority
Mid-level, hands-on IC