Manager, Client Accounts
Core
Ensures exceptional delivery of billing support to senior management, lawyers, and firm clients while driving innovation in billing processes.
Role type
Manager, Client Accounts (Billing Operations)
Builds
Global billing and reporting processes for law firm clients
Domain
Legal Services / Professional Services / Billing Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Advanced Excel proficiency, Accounting systems expertise (Elite/Aderant), e-Billing applications, Team leadership, Issue resolution, Process improvement, Project management, Data analysis
Preferred skills
Bachelor's in Finance/Accounting, 2+ years management experience, Aderant experience
Technologies
Elite, Aderant, ServiceNow
Responsibilities
Lead Client Account Analysts and provide daily supervision; Oversee monthly billing close and open processes; Resolve complex billing and reporting issues for clients and attorneys; Track team metrics and implement solutions to maintain service levels; Create and validate complex monthly reporting; Support project management initiatives; Manage daily tickets in Reports, Time Inquiries, and US Global Billing queues.
Seniority
Manager, hands-on leadership