Remote Customer Support Associate, Monday - Friday, 11am – 7pm EST

Ohio, USA🌐 Remote💼 Full-time💰 $15–$15🗓 2026-09-16 → 2026-09-26

Core

Handle customer inquiries regarding orders, adjustments, digital product registrations, and general product/process questions via phone, email, and live chat.

Role type

Customer Support Associate

Builds

Customer service interactions and product usage support

Domain

Education Technology

Deliverable

client delivery

Required skills

multi-tasking, organizational skills, problem identification, trend reporting

Responsibilities

Resolve outstanding customer inquiries, identify root causes of issues, report on trends for product/process improvements, navigate internal software applications

Seniority

Entry-level

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About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve