Software Support Specialist - ANZ
Core
Provide customer support for Elekta oncology software solutions, primarily the Elekta ONE Oncology information system (MOSAIQ), including troubleshooting, technical advice, and on-site assistance.
Role type
Software Support Specialist
Builds
Elekta ONE Oncology (MOSAIQ), treatment delivery systems, treatment planning systems, and other software applications
Domain
Healthcare / Oncology / Radiation Medicine
Deliverable
client delivery
Required skills
PC/network computing, operating systems, Microsoft server/workstation, Citrix, cloud solutions, DICOM connectivity, HL7 messaging, SQL Server, problem-solving, customer service
Preferred skills
Elekta ONE Oncology (MOSAIQ, SmartView, Analytics), Elekta ONE Planning (Monaco), Salesforce, curriculum development
Technologies
MOSAIQ, Monaco, Citrix, SQL Server, HL7, ESI, Outlook, Word, Excel, PowerPoint
Responsibilities
Provide phone and email support, troubleshoot software/hardware interface issues, support software integration, investigate complex problems, provide on-site applications support including upgrades and migrations, perform HL7 support, travel to customer sites and conferences
Seniority
Mid-level, hands-on IC