Senior Technical Support Engineer - Overnight Shift (PST)
Core
Senior technical escalation point for complex multi-system issues in enterprise radiology AI, owning incidents, go-lives, and support process automation.
Role type
Senior IC technical support engineer (healthcare IT)
Builds
AI-powered radiology reporting and integration solutions for enterprise health systems
Domain
Healthcare IT / Radiology / Enterprise SaaS
Deliverable
client delivery
Required skills
HL7 v2 messaging, PACS/RIS workflows, Windows enterprise debugging, log analysis, SSO/identity troubleshooting, incident management, team mentoring
Preferred skills
Speech recognition, SQL/Python/PowerShell scripting, observability tools, Zendesk workflow design
Responsibilities
Lead P1/P2 incident response and post-incident reviews, drive ticket quality and SLA attainment, build runbooks and help center content, partner on automation tooling, represent support in engineering triage
Seniority
Senior, hands-on IC with mentorship responsibilities
