Customer Success Consultant
Core
Build relationships with key education accounts to ensure customer retention, support implementation, and drive revenue growth.
Role type
Customer Success Consultant (Account Management & Implementation)
Builds
Customer retention and successful product adoption in the education sector
Domain
Education Technology (EdTech)
Deliverable
client delivery
Required skills
Customer success, sales, education industry experience, product implementation, strategic account planning, data analysis for renewals, MS Office/Excel
Preferred skills
Experience with school administrators, technology directors, curriculum directors
Technologies
MS Office, Excel
Responsibilities
Develop product knowledge and align implementation to customer goals; build trusted advisor relationships to ensure retention; monitor implementation progress and manage project details; engage key customer roles (tech directors, curriculum directors, etc.); analyze renewal reports and support retention efforts; resolve customer inquiries and issues.
Seniority
Mid-level, hands-on IC
